Derbyshire Constabulary is committed to ensuring that our service meets the needs of the people of Derbyshire by engaging, listening and reacting, prioritising those who are victims of crime and the most vulnerable.
In 2012, we enshrined these principles in our Commitment - our promise to the public on the level of service they can expect to receive from Derbyshire Constabulary.
Key to these principles is how we listen to our communities to ensure that the service we provide is the service that they want, and that it fits with their local needs and concerns.
By engaging in this way, we can not only help to set our priorities at a very local level with the officer on your street, but it also helps to shape the very direction of the force and how we allocate our resources to tackle the risks and threats to Derbyshire.
One of our most vital engagements is with victims of crime and witnesses to ensure they get the support they need from the point of the crime all the way through to its resolution.
All victims will be offered a Crime Contract, outlining the details of their crime and what actions will be taken by the officer and how often they'll contact the victim, and they will also receive our simple victims and witnesses help guide, entitled JIGSAW.
Beyond the immediate aftermath of the crime, victims and witnesses are offered support from our care officers throughout the court process. Victims are also offered ways for their crime to be resolved out of court through our Restorative Justice programme.
Over 2011/12, over 87% of victims were satisfied with our overall service, the eighth highest in England and Wales.
Surgeries and forum meetings
Every neighbourhood in Derbyshire has a local Safer Neighbourhood policing team, which comprise not only officers but local partners such as councils and Neighbourhood Watches.
As well as attending local meetings, our officers hold their own quarterly forum meetings and drop-in surgeries to identify local problems and to share their progress at tackling previously-set priorities.
Our enquiry offices allow the public to access the services they require face-to-face at a police station.
These were comprehensively reviewed in 2012, and as spare capacity was identified the difficult decision was made to reduce the number of enquiry offices to 16, saving the force nearly half a million pounds a year.
Have Your Say
For nine years we've run our annual public consultation, Have Your Say, throughout towns and villages in Derbyshire to consult on their perceptions of crime and safety in their area.
This allows the force to identify trends of concern in communities, feeding back into the force's operational structure and the force's strategic risk seminar, where key staff agree the crime and community safety priorities for the county.
Annual public events
Throughout the year, Derbyshire Constabulary holds a number of public events to provide opportunities for the public to interact with a wide range of services within the force.
This includes our Annual Public Seminar, which gives the public the opportunity to quiz key senior members of the force. We also hold 'Police Experience' days, which gives people a hands-on experience of the different departments within the constabulary. Notable officers, staff and members of the public are also thanked during our Celebrating Achievements Awards ceremonies throughout the year.
Connecting with hard-to-reach groups
Derbyshire Constabulary has a duty to consider the needs of all individuals in our day-to-day work, in shaping policy, delivering services and in relation to our own employees.
As well as working with community groups, we've created three forums to help shape our engagement with the public to keep such needs in mind.
This includes the Independent Advisory Group, the External Disability Reference Group, and our Staff Networks Forum.
Media relations and neighbourhood communications
The Media and Public Relations Office gives operational support to police officers across the force, providing assistance to those dealing with incidents ranging from serious crimes to minor offences.
They provide 24-hour cover to handle media interest in the wide variety of work done by members of the constabulary, and provide training to officers to ensure they're able to best provide coverage for their investigations and how to deal with the media in an even-handed, unbiased way.
The force also employs three Safer Neighbourhood Communications Officers whose main role is to promote the good work being done by these teams.
Social media and the web
The emergence of social media as a major communication tool has allowed the force to expand its capability for sharing and engaging to new levels and new audiences.
Derbyshire Constabulary uses its Facebook and Twitter pages to spread the force's appeals, investigations and results using a wide range of multimedia, as well as providing a more immediate, convenient way to contact the force.
Derbyshire Alert is a system that enables us to communicate directly with the people that live and work within Derbyshire by e-mail, text message, landline or fax.
This information can be crime, good results, press releases, missing persons and meeting dates such as Safer Neighbourhood forums or surgeries.
Anyone can register for this service at www.derbyshirealert.co.uk.
Derbyshire Constabulary is aware that it isn't just about getting our engagement right with the public, but it's also crucial to get communications right internally. That's why we have dedicated processes for making sure that our officers and staff are fully briefed, and more importantly are able to have a say on how we're run.
Find out more
Read more about how Derbyshire Constabulary communicates in our 'Engaging with our Communities' guide in the Related Documents section of this page.