In an emergency always call 999

Deaf or Hard of Hearing Help

Are you deaf, hard-of-hearing or speech impaired?

The following services are available only for people who are deaf, hard-of-hearing or speech impaired.

This video is presented entirely in British Sign Language and details the wide variety of ways people who are deaf or hard of hearing can get in touch with Derbyshire Constabulary. It was produced as part of the constabulary's bid for Action on Hearing Loss' charter mark.

In fact we have been re-accredited by Action on Hearing Loss for the 6th year for our commitment to people who are Deaf and hard of hearing. We remain the only police force in the country to have received this accolade for our customers and staff.

Our Louder Than Words Charter Mark certificate is attached on the right-hand-side of this page.

SMS Text

Non-emergency: Send your text to 07800 002414 with your message.

Emergency: The emergency SMS service lets deaf, hard of hearing and speech-impaired people in the UK send an SMS text message to the UK 999 service where it will be passed to the police, ambulance, fire rescue, or coastguard.

Simply by sending an SMS message to 999 you can call for help and the emergency services will be able to reply to you.

You will need to register your mobile phone before using the emergency SMS service. Visit for more info


Users that use our Deaftext system should still continue to use that system as it is available to all mobile phones.


Send an e-mail using our deaf SMS contact form.

Please note that this is not a general correspondence e-mail address and is suitable only for those who are deaf, hard-of-hearing or speech impaired who require assistance.

Derbyshire Police Consultation with the Deaf Community

We would like you to participate in our consultation. We are trying to find out more about how the Deaf community feels about the way Derbyshire Constabulary supports them.

Please complete our short form.

Care Card Service

If you, or someone you care for, has difficulty using telephones - be it limited verbal communication, lack of confidence or difficulty holding a telephone for extended periods, you can register for a Care Card.

This card has the necessary contact details for the person, and registers them with our call systems so that our contact centre can immediately understand their needs.

Register for a Care Card here

Further contact help

A full guide to the services that we offer to those who are deaf or hard of hearing, including locations of hearing enhancement systems, can be  downloaded  from the Related Documents section of this page.

There is also a downloadable guide  relating to the Deaf SMS system for deaf, hard-of-hearing or speech impaired people - see the Related Documents section at the top of this page.

Making a complaint

The video below has been produced by the Independent Police Complaints Commission and explains in BSL how you can make an official complaint against the police.

PLOD Scheme

The Derbyshire PLOD scheme, which creates a link between police and anyone who is affected by hearing and sight or speech loss, went live on February 1, 2018. 

The scheme is known as PLOD (Police Link Officers for people who are Deaf) and is now available across Derbyshire and is for anyone who is Deaf, deafened, hard of hearing, or is Deaf and has sight/speech loss. The launch of the scheme is another step forward towards our efforts to provide communication equality with our Deaf and hard of hearing community.

For further details of the scheme and to watch a video fronted by Jane Birkin, who manages the PLOD service, visit the dedicated PLOD page.


East Midlands PREVENT team has adapted its PREVENT video so that it is accessible to BSL users. 

To find out more about the work the PREVENT team do, visit the Prevent Team page.

Emergency or Non-Emergency?

A British Sign Language (BSL) film has been launched to highlight the difference between emergency and non-emergency SMS numbers for people who are Deaf or hard of hearing.

The film shows different scenarios and gives advice on what is considered an emergency and which is not, and how Deaf people or those hard of hearing can contact the police using SMS texts across our region.

Robin Ash, the Empowerment Officer from the British Deaf Association (BDA), was successful in receiving funding from the Derbyshire’s Police and Crime Commissioners Crime Prevention Grant.

Over the last year (2016) he has worked together with Deaf volunteers from Derby and Chesterfield Deaf forums, with support from Derbyshire Constabulary PLOD Manager (Police Link Officer for People who are Deaf) Jane Birkin to produce the film.

The film was directed and produced by a young volunteer from the British Deaf Association, Samuel Ash, who, in 2016, received a certificate from the Police and Crime Commissioner for his excellent work.

During the process, the constabulary's Deaf Advisory Group were consulted with and the films were showcased to the City and County Deaf forums and to a Deaf hate crime seminar held by the BDA in Derby last year.

The feedback has been very positive.


Video subtitles

Many of our videos on YouTube can be viewed with auto-generated subtitles.

Look for the caption settings in the lower toolbar in YouTube to see if this is enabled.