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Detectives urge public to remain vigilant as Royal Mail scam circulates

Posted on 24th June 2015

Police are urging the residents in Derbyshire to remain vigilant following the circulation of a fraudulent Royal Mail scam.

Detectives are teaming up with the National Fraud Intelligence Bureau (NFIB) to raise awareness of a malicious email whereby offenders are claiming to be from the Royal Mail.

Victims are said to be receiving emails claiming to be from the Royal Mail, to say that the company are holding an item for them and that a response to the email is required to arrange for the item to be resent or collected. The victim is then redirected to a site or instructed to open an attachment on the email.

The attachments downloaded from either the website or the email will infect the victim's computer with CryptoLocker ransomware and take over the files on the system.

The victim will then be asked to pay to have the virus removed, with the cost increasing if the fee is not paid within a certain time frame.

Following the scam, officers are urging residents to remain vigilant to such scams and are encouraging people to follow the security guidance set out by the National Fraud Intelligence Bureau.

The NFIB is advising members of the public to take the following advice to protect themselves from cyber criminals:

  • Look at who the email is addressed to; is it generic or specifically addressed?
  • Look at the quality of the images included on the email. Are they of sufficient high quality that they could come from Royal Mail?
  • Do not open attachments from unsolicited emails regardless of who they are from;
  • Do not click on the link supplied. Instead, go to the relevant website and log in from there;
  • Check the address of any email received to see if it appears legitimate;
  • Additional information regarding Royal Mail online security can be found at:

For more advice around protecting yourselves from fraudsters, visit the dedicated Stamp out Fraud webpage at

If you think you have been a victim of fraud you should report it to Action Fraud on 0300 123 20 40 or by visiting

Do you need a quick answer to a general question? Then we recommend you visit the national Ask The Police web site.