Contact Management

Derbyshire Constabulary's Contact Management department is often the first point of contact for members of the public when dealing with the police. Our ability to communicate effectively with the public is the most critical factor if we want to achieve our goals of reducing crime and making people feel safer, while protecting and enhancing the reputation of the force.

The department is committed to delivering a timely service of high quality to ensure that the needs of customers are met.

The department is split into two parts, which you can read about on this web page. These are the Call Reception Centre and the Incident Control Rooms.

If you have any further queries, please refer to our frequently asked questions further down on the page.

Call Reception Centre

The Call Reception Centre deals with all non-emergency calls from members of the public who call to report crimes and incidents and general enquiries.

The centre receives an average of 3000 non-emergency calls a day and aims to answer these calls within 40 seconds.

Incident Control Rooms

Incident Control Rooms handle all 999 calls and manage incidents, allocate resources and deploy police officers, throughout the county.

The control rooms receive an average of 400 emergency calls a day and aim to answer these within 10 seconds.

Frequently Asked Questions

How do I get in touch with the police?

There are many ways you can get in touch with Derbyshire Constabulary. Please visit our contact pages for further details.

What if my first language is not English?

Derbyshire Constabulary has access to Language Line, a 24-hour Telephone Interpreting Service and, if required, can connect you to a qualified interpreter within 60 seconds.
This is especially suitable for making and receiving phone calls where language support is required.

What standards can I expect to receive?

Derbyshire Constabulary is committed to delivering the provisions contained within the national Quality of Service standards and the Victims' Code.

We are committed to improving the satisfaction levels of the public when in contact with the police and to improving the experience for victims of crime in respect of the whole criminal justice system, from reporting a crime to giving evidence at court.

Is my call going to be recorded?

Derbyshire Constabulary is committed to delivering an open and transparent service where ever possible.

All calls may be recorded for training and monitoring purposes. Should you wish to know what information (if any) the Constabulary holds about you, you need to complete a Subject Access form.

Payment of a £10.00 fee and proof of identification must accompany a completed application form.

View/Download Subject Access Aplication Form

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