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This page has information and advice if you are deaf, hard of hearing or speech impaired, or find it hard to use the phone.
The video below in British Sign Language (BSL) shows the ways people who are deaf, hard-of-hearing or speech impaired can get in touch with us.
For emergency and non-emergency texting, please see our main contact us page.
If you use our Deaftext system, please continue to use it, as it is available to all mobile phones.
The BSL video below shows situations that will help you understand the difference between emergency and non-emergency SMS numbers.
We have police officers and staff who act as Police Link Officers for Deaf people (PLOD) and are available for advice and information.
Our link officers:
We can also, subject to availability, make use of professional lipspeakers. Ask an officer to contact one if this is what you're used to.
For more information, you can visit our PLOD Facebook page and watch our PLOD video below.
If you, or someone you care for, has difficulty using phones, you can register for a Care Card. This could mean the person has:
This card has the person’s contact details, and registers them with us so our contact centre can understand their needs straight away.
The East Midlands PREVENT team tackles extremism and radicalisation and supports vulnerable people who might be targeted. The PREVENT video below is accessible to BSL users.
A British Deaf Association survey has shown that many deaf people don’t understand what a hate incident or crime is or how to report it.
The BSL video below shows situations that will help you understand the difference between hate crimes and incidents and how to report them.
The video below explains in BSL how you can make an official complaint against the police.