What to do if you're unhappy with the outcome of your complaint

In this section:

1. What you can complain about

2. How to complain about the police

3. What happens with your complaint

4. What to do if you're unhappy with the outcome of your complaint

You can apply for a right of review if you're unhappy about the outcome of your complaint or the way it was handled.

Who carries out reviews?

Reviews are carried out either by your local Police and Crime Commissioner (PCC), or the Independent Office for Police Conduct (IOPC) in serious cases. 

As part of the review we'll share with them the information we gathered during the complaint process.

How you'll be told about your right of review

You'll be told about your right of review and which body you have to apply to in your outcome letter. We'll send you this letter after we've completed the investigation into your complaint.

You need to apply for a review within 28 days of receiving the outcome letter or your application won't be accepted, unless there are exceptional circumstances for the delay.

There may be occasions where you don't have a right of review, for instance, if you weren't directly affected by the incident you're complaining about.

This will depend on the circumstances of each complaint and will be explained in your outcome letter.

If you need more advice

If you're not sure what to do next or you need more information, contact the relevant PCC, the IOPC or an organisation such as your local Citizens Advice Bureau. You can also talk to a legal adviser.