"We deal with the worst days of other people's lives, for 12 hours a day, day in, day out."
** WARNING: This video contains details of suicide that some viewers might find distressing **
Meet Jasmine. She has worked in our Control Room for seven years now. As part of International Control Room Week, she is speaking out about the best, worst, and hardest parts of working as a call handler.
Call handlers are the first people you will speak to when you contact us. Be it on the phone or online, staff that work in CMARC are the ones that answer all of these contacts, prioritise incidents, and decide which officers to send where.
They are faced with some challenging and intense situations, as Jasmine details here.
Support is offered in force for both officers and staff that deal with distressing incidents. Jasmine received this support as a result of this call.
It's not an easy job that our CMARC staff do, but it is a vital, rewarding one that takes courage, confidence and strength. Please join us today in thanking them for everything that they do.