Current timestamp: 03/07/2022 16:46:53
AgeAlertAnonymousAppealsApplicationsApply Or RegisterArea OutlineArrow DownArrow LeftArrow RightArrow UpAutomatic DoorsBack ArrowBusinessCalendarCashArrow DownArrow LeftArrow RightArrow Down[Missing text '/SvgIcons/Symbols/Titles/icon-chrome' for 'English (United Kingdom)']ClockCloseContactDirectionsDocumentDownloadDrawDrugExpandExternal LinkFacebookFb CommentFb LikeFiletype DefaultFiletype DocFiletype PdfFiletype PptFiletype XlsFinance[Missing text '/SvgIcons/Symbols/Titles/icon-firefox' for 'English (United Kingdom)']First AidFlickrFraudGive FeedbackGlobeGuide DogHealthHearing ImpairedInduction LoopInfoInstagramIntercom[Missing text '/SvgIcons/Symbols/Titles/icon-internet-explorer' for 'English (United Kingdom)']LaptopLiftLinkedinLocal ActivityLoudspeakerLow CounterMailMapMap PinMembershipMenuMenu 2[Missing text '/SvgIcons/Symbols/Titles/icon-microsoft-edge' for 'English (United Kingdom)']Missing PeopleMobility ImpairmentNationalityNorth PointerOne Mile RadiusOverviewPagesPaper PlaneParkingPdfPhonePinterestPlayPushchairRefreshReportRequestRestart[Missing text '/SvgIcons/Symbols/Titles/icon-rotate-clockwise' for 'English (United Kingdom)']Rss[Missing text '/SvgIcons/Symbols/Titles/icon-safari' for 'English (United Kingdom)']SearchShareSign LanguageSnapchatStart AgainStatsStats And Prevention AdviceStopSubscribeTargetTattosTell Us AboutTickTumblrTwenty Four HoursTwitterTwitter LikeTwitter ReplyTwitter RetweetUploadVisually ImpairedWhatsappWheelchairWheelchair AssistedWheelchair ParkingWheelchair RampWheelchair WcYoutubeZoom InZoom Out

Quickly exit this site by pressing the Escape key Leave this site

Skip to main content

Skip to main navigation

Welcome

This site is a beta, which means it's a work in progress and we'll be adding more to it over the next few weeks. Your feedback helps us make things better, so please let us know what you think.

Show me the site

Derbyshire Constabulary logo

Search this website

Main navigation menu

  • Report

    Back to Report

    • Crime
    • Domestic abuse
    • Rape, sexual assault and other sexual offences
    • Breach of coronavirus (Covid-19) measures
    • Road traffic incident
    • Antisocial behaviour
    • Missing person
    • Fraud, bribery or corruption
    • Civil disputes
    • Lost or found property
    • Lost or stolen vehicles
  • Tell us about

    Back to Tell us about

    • Tell us about possible terrorist activity
    • How to tell us about something you've seen or heard
    • An existing case or report
    • An event or procession
    • Filming
    • Abnormal vehicle load
    • Possible breach of coronavirus (Covid-19) measures
  • Apply or register

    Back to Apply or register

    • Careers
    • Charity collection licences
    • Compensation for victims of crime
    • Firearm, shotgun or explosives certificate
    • Register as an overseas visitor
    • Attend a misconduct hearing
  • Request

    Back to Request

    • A collision report
    • Intellectual property (IP) licence
    • Request your fingerprints
    • Information: about the police, about yourself or someone else
  • Thanks and complaints

    Back to Thanks and complaints

    • Complaints
    • Thanks
    • Feedback about the website
  • Your area

Breadcrumb

  1. ...
  2. News

International Control Room Week: Meet Jay

Main article content

Navigation

Campaigns

07:04 21/10/2020

As part of International Control Room Week, we'd like to introduce Jay who is a dispatcher in our call centre in Ripley.

Dispatchers are responsible for sending officers to incidents as they come in.
 
They have to prioritise jobs, find officers that are available to attend, and request support from additional teams when needed. They must ensure our officers are safe, and that includes assessing the level of risk involved in an incident, and sending the right resources to support.
 
Jay has worked for the force for four years now, and says his favourite thing about working in the Contact Management and Resolution Centre is the camaraderie between colleagues.
 
The team are responsible for every piece of contact that comes in to us, be it in the form of a phone call, social media message, or website form. The nature of some of these contacts can be distressing, and it is the team spirit that gets everyone through this.
 
Jay said: "If someone has to go so far as to ring 999 or 101, they must feel so vulnerable, so it's about recognising that everyone that rings us has got their own story, they are all vulnerable no matter how you look at it people who ring the police need us for something and we have an expectation to live up to their expectations."
 
Watch his interview above.

Share

Is there a problem with this page?

Footer navigation

We use cookies on this site to give you a better, more personalised experience.

I'm fine with cookies I'd like to manage the cookies

Derbyshire Constabulary

  • Contact us
  • Find a police station
  • News
  • Careers
  • About us
  • Campaigns
  • Privacy notice
  • Cookies
  • Terms and conditions
  • Accessibility

Information and services

  • Advice and information
  • Crime prevention
  • Stats and data
  • Accessing information (FOI)
  • Report
  • Tell us about
  • Apply or register
  • Request
  • Thanks and complaints

Partners

  • Police.uk
  • Ask the Police
  • Police and Crime Commissioner
  • Derbyshire Fire and Rescue Service

Follow us on

© Copyright 2022. All rights reserved.