When you pick up the phone or contact us online, you go straight to the heart of Derbyshire Constabulary - our control room - where our trained police staff and officers are ready to help.
And whilst you might be scared, distressed or panicked… we’re the opposite. We’re listening and reassuring. We’re asking questions to get the details we need to decide how to respond.
As part of International Control Room Week (23-29 October) we’re releasing this short video to give you a glimpse behind the scenes.
Our Force Control Room is staffed with people from all walks of life, dedicated to helping those in need. It doesn’t matter if it’s 101, 999, or online, we’re the humans at the other end, ready to assist.
Our contact handlers are compassionate and assertive problem solvers.
Missing people, road traffic collisions, or concern for another person’s welfare. Crimes happening now or that have already happened. Whatever it is, we’ll deal with it.
We stay calm under pressure, we’re resilient and focused.
Could you take the call? We’re currently recruiting contact management operators to work in our control room.
You’ll have the opportunity to make a difference when it truly matters.