Our digital contact channels are monitored just as much as our phone lines. They are staffed by real people, not bots, and there are no automated responses. You will speak to one of our Call Handlers who will take the same information and action your report in the same way as they would on the phone.
At the moment, less than 10% of our non-emergency reports are made in this way.
Please use these online channels, and keeping the 101 line free for those who perhaps can’t access the internet to contact us.
In the event of an emergency you should always call 999.